Help & Support
Support resources for every step of the rental journey
Use the sections below to find guidance on help requests, rental flow, delivery, returns, and frequently asked questions.
Help centre
Get support for day-to-day platform questions
Find guidance for account access, booking visibility, pricing updates, notifications, and basic fleet operations across the RentoBENKI product.
Account and platform guidance
Get help with account access, navigation, pricing visibility, notifications, and general product use.
Issue reporting
When something looks wrong, include the booking code, service region, screenshots, and the exact action that caused the issue.
Operational context
Support is much faster when you include the branch, customer, or asset record connected to the request.
Rental guide
Understand the standard rental workflow
Follow the expected flow from browsing asset through confirmation, collection, active rental management, and return coordination.
Review the item details
Check specs, rates, service notes, and condition information before confirming the booking.
Confirm timing and location
Make sure dates, pickup point, contact person, and access conditions are accurate before dispatch.
Track the active rental
Monitor extensions, payment status, and expected return timing while the item is in use.
Delivery
Coordinate deliveries and pickup points clearly
RentoBENKI supports regional collection and delivery coordination, with logistics depending on asset type, route, and confirmation timing.
Delivery planning works best when route details, contact info, and site readiness are confirmed before dispatch day.
Confirm the destination contact, unloading details, and site access requirements before dispatch.
Large or high-value asset may need additional checks before transport is approved.
Last-minute delivery changes can affect availability, staffing, route planning, and fees.
Returns
Return asset with a clean handoff process
Returns should be completed with clear timing, condition checks, and a complete record of any usage issues identified during the rental period.
Checklist 1
Match the return to the agreed rental window unless an extension was approved.
Checklist 2
Check the item, attachments, and accessories before completing the handoff.
Checklist 3
Record any visible damage, missing parts, or cleaning issues immediately.
Checklist 4
Close the rental only after the receiving team confirms the return condition.
FAQ
Quick answers to common operational questions
Use this section as a fast reference for the questions most teams and renters tend to ask first.